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Statement | Strongly Agree | Agree | Neutral | Disagree | Strongly Disagree |
| My overall experience here was good, and I would recommend this hotel to my family, friends, associates and the travel industry. |
| X |
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Check in | |||||
| My reservation record was accurate. |
| X |
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| The check-in process was timely and efficient. |
| X |
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| The check-in staff was courteous. | X |
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Guest Room | |||||
| My room was clean and comfortable. |
| X |
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| My room was furnished appropriately. |
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| X |
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| My bed and bedding were comfortable. |
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| X |
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Guest Staff | |||||
| The guest staff was prompt, reliable, and friendly. |
| X |
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| The guest staff was knowledgeable and fully answered my questions about the area. |
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| X |
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| Security was available if needed. |
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| X |
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| Housekeeping staff was friendly and reliable. |
| X |
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| Management was available to solve problems. |
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| X |
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Food and Dining | |||||
| The food and dining staff was courteous. | X |
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| The food quality was good. |
| X |
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| Room service was timely and efficient. |
| X |
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| Room service delivered the correct food order. |
| X |
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Amenities | |||||
| Hotel amenities (pool, hot tub, exercise room) were clean, attractive, and properly equipped. |
| X |
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Check out | |||||
| The check-out process was timely and efficient. |
| X |
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| I received a complete and accurate bill. |
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| X |
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