Hotel Accomodations in Puerto Rico
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Hotel Accommodation Survey
We stayed at your Hotel unannounced and analyzed you! To help better serve your guests, we have completed this survey and sent it to your official web site/email. Survey will be posted on My Vacations, DoctorsAdvice and RealityDreams, blogs from our official web site viewed by over 53,000 opt-in visitors. Thanks for letting us enjoy the experience.
-Hotel Analyzed: LIGHTHOUSE TROPICAL INN Cabo Rojo, Puerto Rico.
Statement | Strongly Agree | Agree | Neutral | Disagree | Strongly Disagree |
| My overall experience here was good, and I would recommend this hotel to my family, friends, associates and the travel industry. |
| X |
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Check in | |||||
| My reservation record was accurate. |
| X |
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| The check-in process was timely and efficient. |
| X |
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| The check-in staff was courteous. | X |
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Guest Room | |||||
| My room was clean and comfortable. |
| X |
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| My room was furnished appropriately. |
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| X |
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| My bed and bedding were comfortable. |
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| X |
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Guest Staff | |||||
| The guest staff was prompt, reliable, and friendly. |
| X |
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| The guest staff was knowledgeable and fully answered my questions about the area. |
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| X |
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| Security was available if needed. |
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| X |
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| Housekeeping staff was friendly and reliable. |
| X |
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| Management was available to solve problems. |
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| X |
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Food and Dining | |||||
| The food and dining staff was courteous. | X |
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| The food quality was good. |
| X |
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| Room service was timely and efficient. |
| X |
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| Room service delivered the correct food order. |
| X |
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Amenities | |||||
| Hotel amenities (pool, hot tub, exercise room) were clean, attractive, and properly equipped. |
| X |
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Check out | |||||
| The check-out process was timely and efficient. |
| X |
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| I received a complete and accurate bill. |
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| X |
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Additional Comments: On a Wednesday, February 2006 we phoned Lighthouse Tropical Inn Inc. The staff answered very professionally and reservations went smooth. We asked about having Internet facilities and was explained a technician was fixing some wireless problems. It was possible the problem would be corrected on our arrival. In addition, we requested a room floor level facing the pool and one large bed.
We arrived at approximately 4:30 pm on Friday of that week and we were received with smiles from the Front Desk staff. Everything in Check in went smooth however, Internet facilities weren’t available. We were explained, a code or an encryption key wasn’t available at the moment and it changed everyday. Inclusive, for using the Internet, it would cost $10.00 per day, incredible since these facilities aren’t charged in addition to the regular cost of a guest room anywhere else.
While walking to the room, we noticed how clean and organized the tables and chairs were by the pool, Excellent! After opening the room door, we felt refreshed by a cool air conditioned atmosphere, two beds and shocked we didn’t find a bathroom at first, until we acknowledged the entrance to the bathroom was hidden behind the opened door. In a matter of seconds, the desk clerk arrived and told us how sorry he was, he had given us the wrong room and we had requested a large bed, how right he was.
We entered the correct assigned room and it was warm, in comparison to the first impression we had received before. It was very clean and smelled fresh. In the room were a queen size bed, a six drawer rattan dresser with a mirror and cushioned seat, only one night end table making it comfortable for one and uncomfortable for a second person at a time, an iron, an ironing table, a hairdryer in the bathroom, two fresh towels, one towel for the floor, two smelly fresh soap and an air conditioner which turned on by a wall switch. It was comfortable for two people with a few exceptions, the bed slipped away from the wall having to push it back every time your back was against that wall and the shower curtain was too long by about six inches keeping the bottom wet all the time. You really can’t complain about all of this for $60.00 plus $5.40 a 9% tax per day. It’s a good deal.
We unpacked and went to the pool. It was around 5-6 o’clock or so. We found a large gazebo, one bartender and several guests enjoying the scene at the bar, many more guests seated away by a row of tables from the bar in one direction, and on the other side of the pool were more than a dozen guests. We asked the bartender for a few drinks and he was very, very busy, so we waited. We understand attending guests at the bar, around the pool, more than 30 people at a time is a job for more than one bartender. This could be the reason why we waited almost Thirty minutes, maybe more for our drinks.
The wait wasn’t that bad since there were several large TV sets hanging from the gazebo ceiling, playing DVD musical concerts, sounds coming from many speakers from around the pool making the atmosphere extremely enjoyable and refreshing. Two of the TV’s had a different movie and the other sports. Some of the guests were enjoying their drinks from within the pool. There were several underwater seats and the bartender serves you directly at your level. The bar is half built under water permitting the bartenders, though keeping themselves dry; serve you from the floor level as the pool floor level.
The rest of the night went OK. More bartenders arrived and that overworked bartender felt relieved. A Live band played through the night, more guests arrived and everyone was having a nice time.
Late in the night, we ordered the largest plate of all the appetizers and it tasted very, very good with only one exception, the chicken wings were not fully cooked showing blood trails on the bone, eliminating our hunger on the spot. Otherwise, we recommend this platter to everyone. If you calculate the following, 1 fruit punch, 2 sodas, 3 margaritas and a large appetizer platter for $31.50 is a good deal. Even better, add that Spanish Rock live band, no cover charge, beautiful colors around and in the pool, palm trees, a 25 foot lighted lighthouse fixture is an Excellent Deal.
The party continued throughout the morning. It was around 6:00 AM when everything went totally silent. So, if you’re in the partying mood, we recommend making reservations with rooms facing the pool. If you’re a silent type or like to party just a little, reserve your rooms facing the outside the hotel or rooms within the first building. Anyway, ask the staff when doing your reservations.
If you like basketball, behind the second building there’s a small fenced in court to play in. Adjacent to the hotel, we found a McDonalds at a minute walking distance from the hotel, on road PR 100. Across road PR 100, there’s a shopping center with everything you might need. You might want to know that portable beach coolers aren’t permitted in the rooms, so don’t buy food for cooking. There aren’t any fridges in the rooms either. It might be since the hotel has a Fine Dine Restaurant “Olive’s”, another “MS Bar and Grill” sport bar that also has reggaeton music at night, where you can order food from both places at the gazebo pool bar. There’s also a third place facing the pool that used to be called “El Galeon” which was under construction. As you can tell, everything fun is connected in the center of the hotel, where the pool is located.
The following morning after getting out of bed and leaving our room, we saw how clean the whole area was. The staff kept everything up to date at all times. We went out for breakfast and returned to the hotel and spent the rest of the afternoon by the pool. Afterwards, we found out we could have eaten breakfast at the hotel, but nobody told us that before. It was a beautiful sunny day, sparkling blue water in the pool, getting a sun tan, YES a suntan. You know it doesn’t snow in Puerto Rico, remember? It’s beautiful out here and it was around 86 degrees in February! Loved every minute by the pool.
At around 4:00 PM we noticed housekeeping wasn’t cleaning our room yet. So we called the front desk from our cell phones, though our rooms were only 20 to 30 feet away. That meant we were relaxing to the max. In addition to housekeeping request, we asked about Internet facilities again and we were told they would ask the manager. We never saw or were never approached by the manager about the Internet, whoever he or she might have been. We closed our thoughts about Internet and didn’t ask about it again. At around 5:00 PM house keeping came and left the room spotless.
That evening, the only thing new do was order food from Olive’s. Service was good and the food could have been more and better tasting, a little bland. Well for $18.95 a small filet mignon, potatoes of choice was ok and a small amount of zucchini vegetables was served, small amount. For 43 years experience in food and beverage I could have expected 25% more for the price, a tad pricy. The rest of the night was again, a live band and the whole place were full of beautiful, excited, very friendly people.
In conclusion, we recommend Lighthouse Tropical Inn, Inc in Cabo Rojo, Puerto Rico. While at the hotel we discovered, based on expressed opinions, that six months ago a 32 year old architect gentleman recently purchased the inn. All of the employees were excited about the new boss, that he was a people person. In addition, they were recently fitted for newly ordered uniforms with new logos, new bedding and materials for all of the rooms, restructuring of the rooms, Internet accessible, the old Galeon would be a new lounge, the future holds for construction of a new building where a casino is to be, and more. Even if this is true or not, we wish the best to the new owner and especially to all of the hotel’s employees. Thank you for a nice time and we’ll be back, count on it.
By the way, (Western Bay Hotels.com) has 3 additional hotels that we found on the web during this analysis: Cuestamar Hotel, Highway Inn and Boqueron Beach Hotel. These hotels are found around the Cabo Rojo Boqueron area. Don’t be surprised if we’re there next…
Dr Nelson Gonzalez
MyComputerDoctorPR.com
Irma Aviles
Estado Libre Asociado de Puerto Rico
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