Returns Policy
Your complete shopping satisfaction is our number one priority. If an item you ordered directly from
MyComputerDoctorPR.com does not meet your expectations, simply return it either to a store or by mail
within 7 days of receiving it, unless otherwise noted below. All orders from any and all other companies other
than directly from MyComputerDoctorPR.com should and will be complied by their own Return Policy.
To Return an Item to a Store
Returns Guidelines
Returns Exceptions
Exchanges
To Return an Item to a Store
Take the item, invoice and all original packaging and accessories to Customer Service at
MyComputerDoctorPR.com.
For all payment methods, an associate will issue an immediate credit to the original payment method or
provide a store credit for the cost of the item and the sales tax, if applicable, No shipping nor handling
refunded.
Return an Item by Mail
Returns Guidelines
All merchandise purchased directly from MyComputerDoctorPR.com may be returned either to a store or by
mail within 7 days of receiving it, unless otherwise noted below. Additional guidelines are also noted below.
APPAREL, SHOES & ACCESSORIES
All apparel, shoes and accessories items: 7 days with receipt and merchandise must be unworn, with tickets
attached, and accompanied by the original pack list/invoice.
BOOKS, MOVIES & VIDEO GAMES
CDs, DVDs, audiotapes, videotapes and video games: Must be returned unopened.
Books: Must be returned unused and unmarked.
ELECTRONICS
Computer hardware: Must be returned with any included software within 7 days of receipt.
Computer components and computer accessories: Must be returned within 7 days of receipt.
Computer software: Must be returned unopened.
Camcorders and digital cameras: Must be returned within 7 days of receipt.
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GIFTS
Electronic and plastic gift cards: Not returnable or refundable for cash, except in states where required by law.
Perishables: Items such as flowers and food may be returned to a MyComputerDoctorPR.com store or by
calling Customer Service at 787-672-5372. Cannot be returned by mail.
HOME & GARDEN
Custom window blinds: Please see returns for window blinds.
Mattresses: May be returned to a store or by Freight shipping. Under some circumstances, you may be
charged for return shipping. To return an item by Freight, call Customer Service at 787-672-5372. They will
also be able to inform you of any return shipping costs. Gas-powered items: Including but not limited to lawn
mowers and pressure washers. Cannot be returned by mail, due to carrier restrictions. Must be returned to a
store completely emptied of any flammable liquid (gas, oil).
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MUSIC
CDs and DVDs: Must be returned unopened.
Music downloads: Cannot be returned. All sales are final and all charges from those sales are nonrefundable,
except as otherwise stated in the Music Downloads Terms of Service.
PHARMACY
Diabetic supplies: Cannot be returned. All sales are final. Please contact the manufacturer if you have any
questions regarding defective items. Check your package for the manufacturer's name and contact information.
TIRES
Tires: Tires shipped to MyComputerDoctorPR.com store for pick-up must be returned to
MyComputerDoctorPR.com store and cannot be returned or exchanged by mail.
TOYS, SPORTS & FITNESS
Oversize table games and treadmills: May be returned to a store or by Freight shipping. Under some
circumstances, you may be charged for return shipping. To return an item by Freight, call Customer Service at
787-672-5372. They will also be able to inform you of any return shipping costs.
Autographed Sports Memorabilia: Must be returned with the included Certificate of Authenticity.
Returns Exceptions
Oversize items: Some heavy or large items that are identified as oversize on their item pages may be returned
to a store or by Freight shipping. Under all circumstances, you may be charged for return shipping. To return
an item by Freight, call Customer Service at 787-672-5372. They will also be able to inform you of any return
shipping costs.
If you were sent an incorrect, damaged or defective product, we will issue a credit for any applicable shipping
and gift-wrapping charges.
Credit for Gift Returns
Returning a gift to a MyComputerDoctorPR.com store: Customer Service will issue an immediate credit to the
original payment method or provide a store credit for the cost of the item and the sales tax, if applicable, No
shipping or Handling Refunded.
Returning a gift by mail: The cost of the item and the sales tax, if applicable, will be credited to the original
payment method when we receive the item. No Shipping or Handling Refunded
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Exchanges
To exchange an item by mail, fill out "Items to Be Exchanged" on the back of our invoice, indicating the item
you are returning and the new item(s) you want sent. Please be as specific as possible when describing the
new item. For example, give the item name, color, size, and so on. Then enclose the invoice with your return.
The item returned will be credited to the original payment method and the new item(s) will be charged to the
same payment method. Shipping charges for the returned item are not refundable. Shipping will be charged for
the new item(s) sent.
A gift you received is not exchangeable by mail. If you return a gift by mail, the cost of the item and the sales
tax, if applicable, will be credited to the original payment method when we receive the item.
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THIS RETURN POLICY DOES NOT APPLY TO FREE TRIAL
Do you have questions?
Please contact us, and a knowledgeable Customer Service Representative will help you.
We're happy to serve you Monday trough Friday, 12:00PM - 6:00 PM AST!
Continue shopping on MyComputerDoctorPR.com.com
NOTICE: This Return Policy applies only to Products and/or Services purchased directly from
MyComputerDoctorPR.com and Cursos de Computacion en Español distributed directly from
MyComputerDoctorPR.com.
For purchases or refunds from other companies, please refer to their web site and their return policy.
In other words, on the web site where you purchased their products and/or services.
CURSOS DE COMPUTACION EN ESPANOL:
Se hacen cambios por los cursos dañados de fabrica y comprobados por la fabrica dentro de 7 dias
despues de recibirlo. No se devuelve dinero en efectivo. El Comprador y/o Revendedor/es son
totalmente responsables ida y vuelta de Shipping, Handling, Seguros, Gastos Bancarios, gastos
Administracion gastos adicionales.
FREE TRIAL CURSOS DE COMPUTACION EN ESPANOL SOLAMENTE PARA REVENDEDORES
RESTRICCIONES APLICAN. VEA FREE TRIAL PARA LOS DETALLES
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| Do you have questions? Please contact us, and a knowledgeable Customer Service Representative will help you. We're happy to serve you Monday trough Friday, 12:00PM - 6:00 PM AST! 787-672-5372 or email us at CustomerService@MyComputerDoctorPR.com Continue shopping on MyComputerDoctorPR.com Copyright © 2004-2006 www.MyComputerDoctorPR.com All rights reserved |
